From its foundation in 2017 to today, Serene Air has turned out to be one of the more memorable brands within Pakistan’s private air transport industry, offering flights to all major cities of Pakistan as well as to some Middle Eastern locations. Regardless of whether you want to make a domestic flight or an international flight through the Gulf route offered by the company, knowing how Serene Air operates, its fleet, baggage policies, check-in process, and so on will help you plan your flight better.
Background & History of Serene Air
Serene Air or SereneAir (Pvt.) Limited is an independently owned airline from Pakistan that received its operating license back in March 2016 & officially began operations in January 2017. Serene Air’s headquarters is located in Moiz Centre in Islamabad, where the company’s main operating base is situated, serving as a base for other airlines like Pakistan International Airlines, AirBlue, and Vision Air International as well.
Throughout the history of Serene Air, the company has focused on offering quality air services to passengers in the Pakistani aviation industry.
Fleet of Serene Air
At present, the fleet of Serene Air is mainly composed of aircraft from Boeing, with the Boeing 737-800 being its mainstay for both domestic and regional flights. Serene Air further enhanced its fleet by acquiring its first wide-body aircraft—the Airbus A330-200—thus enabling it to serve longer regional routes.
It should be noted that the Boeing 737-800 of Serene Air is equipped with Sky Interior from Boeing, with LED mood lighting and a spacious cabin interior, along with special seats providing additional legroom in a 3 x 3 seat configuration.
Where Does Serene Air Fly?
Serene Air flies on a route network linking some of the biggest cities in Pakistan, like Islamabad, Karachi, and Lahore, as well as some destinations abroad in the Gulf. The most popular routes flown by the airline include Islamabad to Karachi, Islamabad to Sharjah, and Dubai to Lahore, and the airline makes an excellent choice for those traveling either within the country or between Pakistan and the Middle East for business, family visits, or pilgrimage to Umrah and Hajj.
It offers only one class of service on all its aircraft, which means that there is neither a business nor premium economy class to choose from.
In-Flight Experience
One thing that is always mentioned about Serene Air is its in-flight service. They provide their customers with a changing menu every day, ensuring that regular flyers will not get the same food every time. Furthermore, they provide their passengers with cold food items and a range of beverages to choose from. Cabin crews ensure their passengers have a pretty decent in-flight experience, and the Sky Interior cabin design of their planes looks more modern than some other low-cost airlines in the region.
Check-In & Baggage Information
Some useful information to keep in mind prior to flying with Serene Air includes check-in procedures. The airline does not yet have an option for online check-in and requires passengers to come to the airport to do that. The check-in desk opens 2.5 hours before the planned takeoff, making it essential to arrive early enough.
On the baggage front, checked baggage is not automatically included in the base fare for most reservations & needs to be confirmed or purchased separately according to your fare structure. Passengers traveling in the economy cabin are usually allowed a set baggage allowance, although this might be different from flight to flight or even depending on the fare class you pay for.
Loyalty Programs and Booking
There is no current frequent flyer loyalty program run by Serene Air. Nevertheless, depending on where one reserves their tickets, certain external third-party online travel platforms permit travelers to accrue points or any kind of rewards via their loyalty programs in regard to Serene Air flights, despite having nothing to do with the airline directly.
Reservations may be made directly via the Serene Air official site or third-party booking sites as well.
Operational Suspension for 2025
It might be helpful to know that Serene Air was subjected to operational disruption recently. As per sources, the operations of the airline were suspended by the Civil Aviation Authority of Pakistan because of the lack of serviceable aircraft, which means that during the suspension period, the number of aircraft for flight operations of the company amounted to zero.
After that incident, the license of the airline was renewed by the Pakistan Civil Aviation Authority, and the airline became operational again. Taking into account this past experience, customers who plan to book with the airline should check whether flights are operating properly when approaching the date of their trip.
Reviews & Reputation of Customers
The reviews about Serene Air from customers are mixed one. On websites such as TripAdvisor, the airline has an average rating with both very good & bad experiences. Some common issues that have been raised in the reviews of passengers regarding bad experiences are the cancellation of flights and the inability to connect with the customer care services using the helpline number of the airline.
However, on some other websites, the airline enjoys a high level of satisfaction rating, which implies that experiences vary greatly based on different factors.
Therefore, it is advisable to read the reviews for the particular routes you are interested in before making any bookings.
Traveling Tips for Serene Air
Come early for check-in as the online check-in facility is not available and check-in counters open 2.5 hours before the departure of the flight. Find out your baggage allowance beforehand, as there might be a chance that you need to buy your baggage separately depending on your ticket fare. Your booking reference should be kept handy as it is mandatory for any changes made to the flight arrangement or if you need any assistance from their customer service. Due to the past history of suspending operations of the airline, it is also recommended that you should confirm the status of your flight.
Conclusion
Serene Air has established itself as a real player in the private airline sector of Pakistan since 2017, offering connections to leading cities of the country along with Gulf destinations using its fleet consisting of Boeing aircraft. Although Serene Air provides an enjoyable flight with rotating food and Sky Interior cabin options, the suspension in operations and mixed reviews from customers should definitely be considered while planning your trip.
Currently, the facility for online check-in is not available with Serene Air; instead, it needs passengers to check in through the counter at the airport, which remains open 2.5 hours before the scheduled departure of flights.
Serene Air flies between major cities of Pakistan, such as Islamabad, Karachi, and Lahore, as well as international cities within the region like Sharjah and Dubai.
No, Serene Air offers only all-economy-class seats on its flights; it doesn’t provide either business or premium economy class seats.
Serene Air’s flight operation was suspended because of the unavailability of serviceable aircraft, but the license was later revoked by the PCAA.
However, you will not always be required to pay for your baggage separately, since this will depend on the type of ticket that you have purchased.
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